{"id":15827,"date":"2023-07-03T14:15:51","date_gmt":"2023-07-03T14:15:51","guid":{"rendered":"https:\/\/astrasolutions.com.np\/?page_id=15827"},"modified":"2023-07-03T14:51:28","modified_gmt":"2023-07-03T14:51:28","slug":"faqs","status":"publish","type":"page","link":"https:\/\/astrasolutions.com.np\/index.php\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t
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\r\n\t Frequently Asked Questions<\/span>\t

Do You Have Questions? <\/br>We've Got Answers! Explore Our FAQ Section.<\/h3>\t <\/div>\r\n\t \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\r\n\t\t\t\t\tWhat is Payment Gateway & why do I need one? \r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\r\n\t\t\t\t
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A payment gateway is a service provider that authorizes credit card payments and processes them securely to your Internet Merchant Account \/ Facility<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t

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\r\n\t\t\t\t\tWhat credit cards are accepted by Astra Solutions? \r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\r\n\t\t\t\t
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Astra Solutions accepts worldwide Mastercard, Visa, and RuPay credit and Debit cards.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t

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\r\n\t\t\t\t\tDoes Astra Solutions process debit cards? \r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\r\n\t\t\t\t
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Yes Indeed, our organization supports the processing of debit cards that are enabled for digital transactions.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t

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\r\n\t\t\t\t\tDo you support multi-currency transactions? \r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\r\n\t\t\t\t
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We support multiple currency transactions AUD, CAD, CHF, CNY, DKK, EUR, GBP, HKD, JPY, MYR, NPR, SGD, THB, USD<\/p>

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\r\n\t\t\t\t\tCan I accept International payments? \r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\r\n\t\t\t\t
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Our services empower you to accept financial transactions from any location worldwide, with the billing facilitated in Nepalese Rupees (NPR).<\/p>

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\r\n\t\t\t\t\tI am an existing customer and I have an issue, who should I contact? \r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\r\n\t\t\t\t
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Please contact Astra Solutions at email: - info@astrasolutions.com.np<\/strong><\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t

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\r\n\t\t\t\t\tDo I need a merchant account to take online payments? \r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\r\n\t\t\t\t
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Should you already possess a merchant account, that's entirely suitable and all good. In case you don't possess one, we invite you to leverage the comprehensive assistance offered by Astra Solutions.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t

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\r\n\t\t\t\t\tI need help signing up, who can I contact to get help with this? \r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\r\n\t\t\t\t
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Please contact Astra Solutions<\/strong>. We will be happy to assist you.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t

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\r\n\t\t\t\t\tHow long does it take to set up my merchant account? \r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\r\n\t\t\t\t
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We assure swift facilitation of your account setup, aiming to accomplish this within an expedited timeframe of 3-5 days.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t

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\r\n\t\t\t\t\tHow do I switch from my existing payments provider to Astra Solutions? \r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\r\n\t\t\t\t
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Transitioning is effortless. Connect with our proficient support team, who will assess your existing situation and clarify the changeover procedures, enabling you to augment your checkout process with valuable features at the earliest opportunity.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t

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\r\n\t\t\t\t\tWhat is PCI? \r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\r\n\t\t\t\t
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The Payment Card Industry Data Security Standard (PCI DSS) comprises a standardized suite of security protocols. Every corporation engaging in online transactions is mandated to adhere to these guidelines, ensuring the secure handling of their customer's data.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t

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\r\n\t\t\t\t\tIs Astra Solutions PCI Compliant? \r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\r\n\t\t\t\t
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Yes, we are PCI DSS compliant.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t

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\r\n\t\t\t\t\tIs 3-D Secure supported by Astra Solutions? \r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\r\n\t\t\t\t
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Yes, Astra Solution can process 3-D Secure payments. Our fraud analysts strongly recommend enabling this service on every e-commerce merchant account to mitigate online fraud.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t

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\r\n\t\t\t\t\tWhy did my payments get rejected? \r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\r\n\t\t\t\t
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Transaction can get declined for multiple reasons, usually they are:<\/p>

  1. \u00a0Not enough funds on the card to complete the transaction.<\/li>
  2. Some banks may reject a charge if the amount is high and it's a non-3-D Secure transaction.<\/li>
  3. CVV or card information is wrong - users often make mistakes when typing.<\/li>
  4. Expired card<\/li><\/ol><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t
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    \r\n\t\t\t\t\tIs taking payments online safe? For me and my customers? \r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t<\/i><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h5>\r\n\t\t\t\t
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    Online payment processing carries inherent risks when not conducted via a fully PCI-compliant and approved processor with fraud protection. It is crucial to ensure customer card details remain inaccessible to fraudulent entities to safeguard your business and customers, with any compromise possibly leading to substantial penalties.<\/p>

    Selecting Astra Solutions as your payment processor guarantees secure transactions, effectively shielding your customer's card details. Benefit from our PCI compliance, complemented with standard anti-fraud tools, for a secure transaction environment.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t <\/div>\r\n\r\n\t \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Frequently Asked Questions Do You Have Questions? We’ve Got Answers! Explore Our FAQ Section. What is Payment Gateway & why do I need one? A payment gateway is a service provider that authorizes credit card payments and processes them securely to your Internet Merchant Account \/ Facility What credit cards are accepted by Astra Solutions? […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15827","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/astrasolutions.com.np\/index.php\/wp-json\/wp\/v2\/pages\/15827","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/astrasolutions.com.np\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/astrasolutions.com.np\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/astrasolutions.com.np\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/astrasolutions.com.np\/index.php\/wp-json\/wp\/v2\/comments?post=15827"}],"version-history":[{"count":10,"href":"https:\/\/astrasolutions.com.np\/index.php\/wp-json\/wp\/v2\/pages\/15827\/revisions"}],"predecessor-version":[{"id":15839,"href":"https:\/\/astrasolutions.com.np\/index.php\/wp-json\/wp\/v2\/pages\/15827\/revisions\/15839"}],"wp:attachment":[{"href":"https:\/\/astrasolutions.com.np\/index.php\/wp-json\/wp\/v2\/media?parent=15827"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}