Frequently Asked Questions

Do You Have Questions?
We've Got Answers! Explore Our FAQ Section.

A payment gateway is a service provider that authorizes credit card payments and processes them securely to your Internet Merchant Account / Facility

Astra Solutions accepts worldwide Mastercard, Visa, and RuPay credit and Debit cards.

Yes Indeed, our organization supports the processing of debit cards that are enabled for digital transactions.

We support multiple currency transactions AUD, CAD, CHF, CNY, DKK, EUR, GBP, HKD, JPY, MYR, NPR, SGD, THB, USD

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Our services empower you to accept financial transactions from any location worldwide, with the billing facilitated in Nepalese Rupees (NPR).

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Please contact Astra Solutions at email: - info@astrasolutions.com.np

Should you already possess a merchant account, that's entirely suitable and all good. In case you don't possess one, we invite you to leverage the comprehensive assistance offered by Astra Solutions.

Please contact Astra Solutions. We will be happy to assist you.

We assure swift facilitation of your account setup, aiming to accomplish this within an expedited timeframe of 3-5 days.

Transitioning is effortless. Connect with our proficient support team, who will assess your existing situation and clarify the changeover procedures, enabling you to augment your checkout process with valuable features at the earliest opportunity.

The Payment Card Industry Data Security Standard (PCI DSS) comprises a standardized suite of security protocols. Every corporation engaging in online transactions is mandated to adhere to these guidelines, ensuring the secure handling of their customer's data.

Yes, we are PCI DSS compliant.

Yes, Astra Solution can process 3-D Secure payments. Our fraud analysts strongly recommend enabling this service on every e-commerce merchant account to mitigate online fraud.

Transaction can get declined for multiple reasons, usually they are:

  1.  Not enough funds on the card to complete the transaction.
  2. Some banks may reject a charge if the amount is high and it's a non-3-D Secure transaction.
  3. CVV or card information is wrong - users often make mistakes when typing.
  4. Expired card

Online payment processing carries inherent risks when not conducted via a fully PCI-compliant and approved processor with fraud protection. It is crucial to ensure customer card details remain inaccessible to fraudulent entities to safeguard your business and customers, with any compromise possibly leading to substantial penalties.

Selecting Astra Solutions as your payment processor guarantees secure transactions, effectively shielding your customer's card details. Benefit from our PCI compliance, complemented with standard anti-fraud tools, for a secure transaction environment.