2. Privacy Policy

Here at Astra solutions, we’re well aware that your privacy matters – to you, and indeed to us. It’s our mission to not only keep your private details safe and secure but also ensure you understand exactly how we manage your personal data. This Privacy Statement applies explicitly to Astra solutions.

This specific edition of our privacy guidelines has an update stamp of 14^th July 2023. Keep in mind, we occasionally revise our Privacy Statement to maintain its relevance.

Let’s delve into the process of how we gather and store your personal information.

Astra Solutions does more than merely handle your online transactions. There are multiple points of interaction with our services, and each presents a potential opportunity for us to gather your personal details. Here are just a few examples of how we obtain your data (although this is not an exhaustive list) when you make online purchases from vendors who utilize our services.

• Anytime you engage with our dedicated customer service team.
• During the creation or updating of your account with us.
• Whenever you order, purchase, or use one of our products or services.
• In your interactions with us, whether in person, through our website, or via our mobile apps or browser.
• When you complete an online application or sign a contract with us.
• Whenever you provide us with information on an ad-hoc basis when needed.

What personal information we collect

The data we gather might encompass a variety of elements, such as:

• Details related to your usage of our products and services: – such as which products you use, and your preferences relating to those products.
• Your contact information: – For instance, we may collect details like your name, address, phone number or email. We use this information for various purposes, such as delivering our services, maintaining communication with you.
• Data from your visits to our websites or usage of our mobile applications: – We might utilize automated tracking technologies like cookies and pixels to gather data. This can include your IP address, information about your device or browser, the web pages you’ve visited, and your online interactions. This helps us to enhance your user experience and the performance of our digital products. The information we collect is also used to customize the content, offers, and marketing/advertising you receive from us, ensuring relevance to you as a customer. Furthermore, we use this data to assess the effectiveness of our communication and marketing strategies, and to improve our services. This might include information from third parties. If you have made your identity known to us (for example, if you’ve logged into an app or website, or if you’ve clicked a link in an email or message), the automatically collected information might be associated with your Astra Solutions customer number. Rest assured, any usage or disclosure of your information aligns with this Privacy Statement and complies with privacy laws.
• Your financial details: – For instance, we may collect information like your account name, credit card details, and account number, especially when you’re carrying out a payment transaction
• Personal identification information: – For example, we might need to collect details from your identification documents. This helps us facilitate certain financial transactions or verify your identity on behalf of another organization.

What is the purpose behind the collection, retention, utilization, and dissemination of personal information

The main objective behind the collection, utilization, and sharing of your personal information is to facilitate the advancement, provision, and enhancement of our products and services, as well as to ensure you stay informed. Furthermore, we may gather, employ, or disclose this personal information for additional intentions, including:

• To establish communication with you or similar customers regarding our additional products and services, we may employ various means, including direct methods like email or mail, as well as through alternative channels such as social media platforms and websites. There may be instances where you indicate your interest in receiving marketing information by ticking a specific box, or we may infer from your interactions and association with us that you would like to be informed about our other products and services. Should you wish to discontinue receiving marketing communications, you can always opt out by following the instructions provided in the message, email, or letter you receive, or by contacting our customer services team using the contact details below.
• We collect, utilize, and share personal information for the purpose of enhancing the development and improvement of our products and services, as well as ensuring the safety of our employees, customers, and the community. In certain cases, this may entail combining the data we possess with information from external sources and organizations, such as the Central Bureau of Statistics of Nepal and Nepal Rastra Bank, to obtain a broader understanding and insights.
• We aim to generate and deliver insights, trends, and pertinent information to the public and our customers in a manner that maintains your identity to any recipients of such insights and trend data.
• We utilize cookies or other similar technologies to identify and enhance the interaction with your device.
• We link your accounts and product or service holdings to offer you a smoother user experience.
• Our objective is to gain a deeper understanding of your personal preferences while using our products, services, and website, in order to tailor and customize your experience to best suit your needs.
• When you apply for a business credit account, we may conduct a commercial credit check as part of the process.
• We collect and use your personal information to process your application for our products or services, as well as on behalf of third parties like merchants, banks, or government agencies.
• To verify your identity, both in-person and digitally, we may collaborate with third-party business partners to cross-reference your details back to the original source.

In instances of personal information being disclosed

In order to carry out certain activities mentioned earlier, it may be necessary for us to share your personal information with various entities. These entities can include specialized information technology companies, cloud service providers, or other contractors who assist us in delivering our services. We ensure that these parties handle your information with the same level of care and protection as we do. Additionally, there are occasions where our own subsidiaries may be involved in this sharing process.

Furthermore, if you engage in a transaction that is processed by us on behalf of an agency or merchant, we may also share specific information with that third party to finalize the transaction or keep them updated.

Steps to retrieve and review your personal information

We recognize your right to request access to your personal information, and we strive to make the process as convenient as possible for you. You can exercise this right by accessing the desired information through our website or by reaching out to our customer services team.

If you are unable to locate the specific information you are seeking, please don’t hesitate to contact us via our details below. Once we receive your request and in accordance with applicable privacy laws, we will endeavor to respond within a reasonable timeframe, typically within 30 days. To assist us in fulfilling your request, we kindly ask you to clearly identify the type or types of information you are requesting. There may be cases where we need to verify your identity before providing the requested information.

Please note that we may be unable to grant access to all of your personal information. There are situations where the law permits us to decline access to your personal information. For instance, if granting access would unreasonably compromise the privacy of others, or if it would pose a significant threat to the life, health, or safety of any individual, or to public health or public safety.

Procedures for ensuring the accuracy of your personal information

Ensuring the accuracy of your personal information is essential for the smooth delivery of our services, and we respect your right to request the correction of any inaccuracies. We make every effort to simplify this process for you, and you will find convenient options to update your details throughout our product and service offerings. If you are unsure about how to proceed with updating your information, our customer services team is available to assist you.

Options for filing a complaint

We acknowledge that occasional inquiries or concerns may arise regarding the management of your personal information. We are dedicated to collaborating with you to ensure a just resolution of any complaints or privacy-related issues. 

Our proficient customer service team is fully equipped to assist you and address your requests. In the event that you raise a privacy concern requiring further attention, your inquiry is promptly escalated to our Privacy Office, where it undergoes meticulous review and guidance.

Understanding cookies and our methods for utilizing them 

A cookie is a petite file stored in your browser that tracks your online activity. Websites use these to tailor their interface based on your preferences. It’s pivotal to realize that cookies don’t extract personal details such as your name or contact information. By utilizing cookies, websites can customize their settings according to your preferences and needs. While most browsers are set to accept cookies by default, you can opt to decline them, though doing so might compromise some website functionalities. 

On our platform, we harness cookies to gauge site traffic and amplify user experience. They may also facilitate targeted ads via services like Google Adwords, either on our site or as you browse elsewhere.

How to contact us

To get in touch with us regarding a privacy-related complaint or any privacy inquiries, you have several options:

• Reach out to our Customer Contact Centre at +977 01 4544203 from Sunday to Friday, between 9 am and 5 pm.

• Send a written communication to the following address: –

Astra Solutions

Bandipur Building, Putalisadak,

Kathmandu, Nepal.

• Contact us via email at info@astrasolutions.com.np